The Cluster “Perspectives for Eastern Ukraine” together with its partners is launching a new project focusing on improving the delivery of much needed social services. The project’s objective is to bring positive change to municipal social services by the integration of innovative and digital solutions.

The sphere of social services ought to be associated with care and support. But in Ukraine, the local providers of social services face numerous challenges: a lack of human resources or adequate infrastructure, an ongoing process of reforms, and a strong need for modernization. These challenges are aggravated by the ongoing armed conflict and the COVID-19 pandemic.

To make a meaningful contribution to the improvement of social services in the region, GIZ together with our partner Association of Local Governments “Association of Communities Participatory Development” initiated a project titled “Strategic, digital and participative solutions for the development of social services sector in 10 municipalities of Donetsk and Luhansk Oblasts”.

As a result of this comprehensive project, 10 municipalities from Donetsk and Luhansk Oblasts will be better equipped to realize and implement further improvements of their social service provision to their citizens. Furthermore, the local social services there will be well accessible, with a well-built and inclusive system of social care, while community members, local youth, and activists are taking an active part in the strategic process.

10 partner hromadas

The main goals of the project are the improvement of the quality and accessibility of social services, the creation of a system of social care, and raising awareness of the improved services.

The implementation of the project is running in three simultaneous stages from December 2020 till May 2021.

The project will engage specialists from different spheres, to ensure the parity of views and it will encourage the public to participate in the discussions.

Digital, spacial (accounting for the location of social infrastructure objects and transportation, access) solutions and innovative approaches are the main instruments in shaping the strategies for adequate, efficient, and accessible social services sphere in the partner municipalities.

Stage 2: Introduction of participative digital platforms for communication purposes, training, and provision of social services.

The project will equip partner municipalities with multimedia rooms, consult and advise on the planning of events to hold in the rooms, etc. Information material, giving essential information about social services, will be developed and distributed in each of the rooms. Later, the project plans to develop an e-platform for sharing developments in the social services sector (maps, strategies, social passports) with the possibility to upload thematic videos to educate the public on types of social services and the locations where to use them.

The multimedia offices have already been established in all 10 partner municipalities.

These offices are equipped with projectors, projection screens, laptops, printers, 4G WI-FI routers, webcams, presenters, mobile speaker systems, Internet amplifiers, as well as furniture: tables, chairs, and flipcharts.

Equipment of the multimedia office

The purpose of multimedia offices is broad. They are created for communication with residents, exchange of experiences with other communities, provision of social services and educational activities, including in conjunction with local, regional NGOs, and charitable foundations.

On 9 February 2021, the official opening ceremony and presentation of the multimedia offices conducted by our implementing partner will be held online.

Stage 3: Digital transformation and modernization in social institutions.

At this stage, the partner municipalities undergo the evaluation of their so-called “digital maturity” of the social service sphere. Based on this analysis the project develops action plans on the digital transformation of their social service provisions for each of the partner municipalities. This stage includes a series of consultations on the efficient implementation of action plans and finally in late April 2021 the assessment of digital efficiency.